Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We offer free shipping for all orders within UAE. For orders outside UAE, additional shipping charges will apply as that will be indicated in your shopping cart. There may also be local taxes and duties that will have to be paid based on the country of order.

Which payment methods are accepted in the Online Shop?

We accept both credit/debit cards for payments

How long will delivery take?

Our standard delivery terms vary from 2 weeks to 12 weeks based on the product or solution purchased. Please refer to the product pages for more details.

How secure is shopping in the Online Shop? Is my data protected?

Yes. follows all relevant IT security standards and protocols. Your data is safe with us.

What exactly happens after ordering?

Once an order is placed, our order processing team will verify the order details and will initiate the shipment processes. In case of software products, you will receive an intimation from our product teams to verify the product requirements, provide assistance during implementation and for coordinating user training sessions. Based on the delivery terms, our teams will process the shipment of hardware devices.

Do I receive an invoice for my order?

Invoice will be generated and emailed to you after every successful payment and order processing.

Send us an email